At Toolnexus, we strive to provide our customers with the best possible experience. If for any reason you are not satisfied with your purchase, we offer a 30-day return window from the date of purchase.
What customers are required to do:
To initiate a return, please email support at [email protected] with your proof of purchase (receipt) within the 30-day window. Once your return has been approved by our support team, we will provide you with the shipping information to send the item back to us. Please note that the buyer is responsible for the cost of shipping the item back to us.
Under what circumstances we offer returns and refunds:
We accept returns for items that are unused and in their original packaging. We do not accept returns for items that have been used or damaged by the customer. If an item is defective or damaged upon arrival, please contact us within 48 hours of receiving the item and we will work with you to arrange a replacement or refund.
Timeframe in which we accept returns:
Returns must be initiated within 30 days of the date of purchase. Items received after the 30-day window will not be accepted.
When customers can expect a refund:
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will initiate a refund to the original form of payment within 3-5 business days. Please note that shipping costs are non-refundable and it may take some time for your refund to be reflected on your account depending on your bank or credit card issuer's policies.
We hope this return policy makes it clear and easy to understand how we handle returns and refunds at Toolnexus. Please feel free to contact us with any further questions or concerns.